Refund Policy

B2B.HOLIDAY: Refund Policy

Welcome to B2B.HOLIDAY! We understand that travel plans can change, so we’ve created a flexible refund policy that reflects the diverse offerings on our platform. Please note that since we act as a marketplace connecting you with various travel providers, our refund policy is subject to the specific policies of each vendor and their product.

General Principles:

All refund requests must be submitted in writing through our online portal or contact us directly.
The amount of your refund will depend on the specific cancellation policy of the vendor and the amount of time remaining before your travel date.
We will do our best to advocate for you and work with the vendor to secure the highest possible refund.

Cancellation Timelines and Refunds:

More than 90 days before departure:

Most vendors: Full refund minus a processing fee. Please check with vendor for actual cancellation policy
Some vendors: May have specific cancellation fees, so please check the individual product policy.

Between 30 and 89 days before departure:

Most vendors: Partial refund or travel credit based on the vendor’s policy. Please check with vendor for actual cancellation policy
Some vendors: May have stricter cancellation policies, including non-refundable bookings. Please check with vendor for actual cancellation policy

Less than 30 days before departure:

Most vendors: No refunds are typically available unless the cancellation is due to unforeseen circumstances (e.g., medical emergency, natural disaster). Please check with vendor for actual cancellation policy
Some vendors: Offer no refunds for any cancellations within this timeframe. Please check with vendor for actual cancellation policy

Additional Factors Affecting Refunds:

Unused services: If you choose not to use certain services included in your booking (e.g., optional excursions), you may be eligible for a partial refund depending on the vendor’s policy. Please check with vendor for actual cancellation policy
Travel disruptions: In case of unforeseen circumstances like weather events or strikes that disrupt your travel, the vendor’s cancellation policy will apply. We will assist you in contacting the vendor and exploring alternative options or compensation. Please check with vendor for actual cancellation policy

Important Note:

It’s crucial to review the cancellation policy of each product before booking. You can find this information on the individual product page or by contacting us or Please check with vendor for actual cancellation policy before booking with them.

We strive to be transparent and fair in our refund policies. If you have any questions or concerns, please don’t hesitate to contact our customer support team. We’re always happy to help!

Remember: Traveling with B2B.HOLIDAY opens doors to incredible experiences, and we’re committed to making your journey smooth and enjoyable. We encourage you to plan your trip carefully, research cancellation policies, and consider travel insurance for added peace of mind.